ENHANCING THE PERFORMANCE OF YOUR CLAIMS ORGANISATION IN THE DIGITAL ERA

Personalised claims opportunity assessment for general insurance

A combination of changing customer behaviour as well as technology developments has introduced a set of new levers that can enhance the performance of your claims organisation. The traditional trade-off between efficiency, effectiveness, and customer satisfaction can now be mitigated, and the digital transformation of your claims business points to a future of promising returns.

 

 

 



Our accumulated client experiences have shown, for example, that the combination of chat bots and Artificial Intelligence (AI) driven claims triage can reduce costs by around 24% through driving straight-through processing. All the while this enables real-time services and betters accessibility throughout the entire customer claims journey. Against this backdrop, we have built a complimentary assessment tool so that you can better understand your claims performance and derive personalised opportunities in under 30 minutes.

 

360° DIAGNOSTIC ASSESSMENT of your claims performance with a summary of your “as is” results in the claims triangle

INDIVIDUAL OPPORTUNITY – better understanding of your organisation’s potentials from the new levers for better claims performance

BENCHMARK your results against the best practices in the industry.

 

 

 

 

 



Please enter your contact details to receive  a link to your assessment:

Your contact persons
Bertrand Lavayssière | Partner
Phone: 
+44-2077968-699
Email: 
Bertrand [dot] Lavayssiere [at] zeb [dot] co [dot] uk
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Milena Rottensteiner | Senior Consultant
Phone: 
+49-69-719153-312
Email: 
Milena [dot] Rottensteiner [at] zeb [dot] de
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Marcus Li | Consultant
Phone: 
+44-2077968-695
Email: 
marcus [dot] li [at] zeb [dot] co [dot] uk
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